It is also possible to upload an attachment in one of the supported picture format files. You will need to add your email address and choose a type of issue. Choose Member Inquiry from the drop-down menu that appears.Please click on Ask a Question in the top navigation bar.It is possible to reach out to us directly at or via our Support website at Our chat hours are 2:00am-9:00pm EST Monday-Friday. Please click on the Get in Touch button to start a live chat session with one of our agents. Click on the green Help button on the right bottom corner of the page. The value of Virgin Pulse’s growing ecosystem is being showcased at this month’s Thrive Summit 2023 with 27 partner sponsors including LifeSpeak Inc., parent company for Wellbeats and ALAViDA (Diamond) Sword Health (Gold) and Cariloop, Koa Health, meQuilibrium (meQ), and RethinkCare (Silver).Please type in your name, email, and question in the chat box and press the Start chat key in order to send it.Īlternatively, you can access the Chat feature via the Virgin Pulse Support website.A window will appear where you can click Chat with an Agent to open the Chat box: Click on the Support button in the top left corner. The expected delivery time for international orders is 20 business days.Note: The Chat option is not available to certain sponsors. The expected delivery time within the US area is 7 to 10 business days from the Order Date. You'll receive another email once your order has shipped. Your device order has been placed! You will receive a confirmation email for your order to the email address associated to your Virgin Pulse account.On the Confirm view, review all of the information that you have entered so far, including your device order, billing address, shipping address, shipping method, and additional payment information.If you are required to enter an additional payment, you'll be prompted to enter the information for a credit or debit card.On the Shipping Method view, select the shipping type (should only be one option), and click the Next button.Note: Please double check this address to make sure that it is correct! If your shipping address is listed in the top section, click on the Ship To This Address button, or enter a new shipping address below. On the Shipping Address view, you'll need to select the shipping address for your order.Note: You have to select or enter a billing address even if you are only using Pulse Cash towards your order. If your billing address is listed in the top section, click on the Bill To This Address button, or enter a new billing address below. On the Billing Address view, you'll need to select the billing address for your order.Check the checkbox next to the I agree with the terms of service and I adhere to them unconditionally text.Once you've applied your Pulse Cash, the Sub-Total section at the bottom, right side of the page will update with the new total amount owed by you (which will ideally be $0.00).Check out your Rewards page for more information on your program rewards! Note: You can only earn and use Pulse Cash if it is applicable to your program. In the available text box, enter the amount of Pulse Cash that you'd like to redeem towards the order and click the Apply Cash button. If you would like to apply Pulse Cash towards your order, once you're in the Shopping Cart, locate the Use your Virgin Pulse Reward Cash section at the bottom, left side of the page.Note : Your pricing may be different than pictured above. To access your Shopping Cart and complete your purchase, navigate to the top right corner of the page. A pop-up window will appear on your screen to confirm that you have added the device to your Shopping Cart.Note : Your storefront may have a different banner, depending on your sponsor. Hover over Products and click on Fitness Tracking Devices. You'll be redirected to the Virgin Pulse Store with all of the device options.Log into your account on the Virgin Pulse member website: ( ).To purchase a Max Buzz, follow these steps: Android devices operating on 8.0 or above.iOS devices operating on iOS 15.0 and above.The Max Buzz works solely in conjunction with the Virgin Pulse mobile app, so before you purchase, make sure that your mobile device is supported! The Virgin Pulse mobile app is compatible with iOS devices and Android phones: It's a fantastic way to earn rewards in the Virgin Pulse program! Max Buzz also gives you notifications and applause. Max Buzz is a sleek and splash-resistant (but not waterproof) daily activity tracker that tracks your steps, sleep, calories burned, distance traveled, and active minutes.
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